Edith Cowan University, Western Australia in association with Khon Kaen University, Thailand and Bansomdejchaopraya Rajabhat University, Thailand.
This paper describes a qualitative and quantitative study that sought to investigate the problems Tourist Police officers encounter whilst communicating with foreign tourists in English language in their work. Foreign tourists‘ perceptions of Tourist Police officers' English language competency were explored. Moreover, the language learning strategies that Tourist Police officers usually use were examined, and the administrators and Tourist Police officers‘ requirements for a suitable training program were identified. The findings are discussed and analysed. The outcomes from this study will be considered in the review and development of the professional development programme for Tourist Police.