Title

A capabilities analysis of e-fulfilment businesses: Transformation in the logistics industry

Document Type

Journal Article

Publisher

University of Canberra, School of Information Sciences and Engineering

Faculty

Business and Public Management

School

School of Management

RAS ID

2746

Comments

This article was originally published as: Burn, J., & Alexander, P. (2005). A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry. Australasian Journal of Information Systems, 13(1). Original available here

Abstract

This paper reports on the evaluation of practices of 48 leading e-fulfillment suppliers in the UK. Initial findings suggest that while a comprehensive model of e-fulfilment is validated these organisations are also providing services not previously recognised as e-fulfilment capabilities by the literature. This leads to the development of a staged model of transformation, which implies that the industry will embrace radical change in some sectors and lead to a new definition of e-fulfillment businesses. More in depth investigation leads to a proposed definition, and a methodology to measure the degree of transformation.

DOI

10.3127/ajis.v13i1.77

 

Link to publisher version (DOI)

10.3127/ajis.v13i1.77