IS/IT investment evaluation and benefits realization issues in Australia
Australian Computer Society Inc
Business and Public Management
Information systems/information technology represents substantial financial investment for many organizations. It has been shown that IS/IT investments in many organizations are huge and increasing rapidly every year and yet there is still a lack of understanding of the impact of the proper IS/IT investment evaluation processes and practices in these organizations. Thus, a survey and an in-depth case study of these practices and processes in two large governmental departments with several major IS/IT projects was conducted. The key issues presented here in some detail are of interest to practitioners concerned with making decisions about project investment and realizing benefits, as well as researchers.