A reflective practitioner's confessional account of developing a knowledge inventory: a grounded methodology
The Leadership Alliance Inc.
Business and Public Management
Knowledge mapping is a fundamental step in any knowledge management initiative and seeks to identify ‘what an organization knows’ in order to leverage it to greater advantage. This article explores a single knowledge mapping project conducted by the author for a local government authority from the perspective of a reflective practitioner. Using the tools of hermeneutic inquiry, it initiates and performs the project with as few preconceptions as possible, in order to identify a minimum set of actions and useful heuristics for the conduct of a knowledge mapping project. These are presented as a mini-methodology accompanied by insights, which may be of particular use to small or medium sized organisations.