Title

Benchmarking, Benchaction, and Benchlearning: Rework Mitigation in Projects

Document Type

Journal Article

Publisher

American Society of Civil Engineers

Faculty

Business and Public Management

School

Business

RAS ID

1858

Comments

This article was originally published as: Love, P. E., & Smith, J. (2003). Benchmarking, benchaction, and benchlearning: rework mitigation in projects. Journal of Management in Engineering, 19(4), 147-159. Original available here

Abstract

The Australian government has issued several calls to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. Using the results of a questionnaire survey, the paper presents and discusses a series of benchmark metrics for the causes and costs of rework for 161 construction projects. A generic framework for benchmarking rework at the interfaces of a project’s life cycle is proposed, and unstructured interviews are used to subject the proposed framework to validation by industry practitioners.

DOI

10.1061/(ASCE)0742-597X(2003)19:4(147)

 

Link to publisher version (DOI)

10.1061/(ASCE)0742-597X(2003)19:4(147)