A strategic framework for the management of ERP enabled e-business change
Document Type
Journal Article
Publisher
Elsevier Science
Faculty
Faculty of Business and Public Management
School
School of Business
RAS ID
2244
Abstract
This paper reviews the results of a three year study into Internet enabled ERP implementations around the world. The study identified different stages of growth with differing sets of problems at each stage. A framework for e-business change was used to evaluate the mature stage of e-ERP in six international organisations. The emergent model proposes various antecedents to successful e-business change management in ERP environments. A case study of the first B2B e-business integration with Dell Computer Corporation and its largest corporate customer is examined in the context of this model. The case demonstrates the integration of ERP and non-ERP systems, using Web-based technologies, to optimise an overall B2B value chain. Finally the paper emphasises the role of change management and cultural readiness when adopting e-business solutions and identifies critical areas for future research.
DOI
10.1016/S0377-2217(02)00556-8
Comments
Ash, C. G., & Burn, J. M. (2003). A strategic framework for the management of ERP enabled e-business change. European journal of operational research, 146(2), 374-387. Available here