Title

The Impact of User Participation on Success in E-Commerce Developments: A Project Managers Perspective

Document Type

Conference Proceeding

Faculty

Computing, Health and Science

School

School of Computer and Security Science

RAS ID

2345

Comments

This article was originally published as: The Impact of User Participation on Success in E-Commerce Developments: A Project Managers Perspective. Delivering IT and ebusiness value in networked environments - Proceedings 14th Australasian Conference of Information Systems. Perth: We-B Centre School of Management Information Systems, Edith Cowan University. Original article available here

Abstract

In e-commerce, customers have become Information System users. In this environment of non-mandatory usage, remote, untrained users need to quickly feel comfortable and satisfied with a site encounter. Throughout the literature for four decades, a commonly cited factor pertaining to system success has been user participation in the systems development process. Among other things this is likely to lead to increased user satisfaction and the perceived usefulness of the application. This study surveys project leaders regarding customer participation in e-commerce development activities. The business need for a rewarding customer experience on an e-commerce site would suggest customer input would substantially influence the site design. The study finds that although participation by customers in developmental activities is occurring, it is having little influence on the design of the site.