Document Type

Journal Article

Publisher

University of Canberra

Faculty

Business and Public Management

School

Business

RAS ID

4159

Comments

This article was originally published as: Bum, J., & Robins, G. (2002). A Virtual Organisation Model for E-Government. Australasian Journal of Information Systems, 9(2).Original article available here

Abstract

This paper looks at the implementation of a new customer value alliance model in e-govemment. Firstly we review the issues of e-govemment and the drive towards customer centric organisations in the context of multiple government agencies. A model of e-Government is introduced and examined within the context of a virtual organisation model which can be applied along the customer value chain across multiple service agencies. A case study is used to demonstrate how this concept of a virtual organisation as a customer value-alliance model can effect a successful transition to e-Govemment from a traditional Government model. Finally, we examine how the Aboriginal Affairs Department, a Western Australian Government agency is implementing this model for improved customer service and the implications of this model for the management of change in a developing e-community.

DOI

10.3127/ajis.v9i2.197

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

 
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Link to publisher version (DOI)

10.3127/ajis.v9i2.197