Title

Academic Staff Perceptions of Administrative Quality at Universities.

Document Type

Journal Article

Publisher

Emerald

Faculty

Community Services, Education and Social Sciences

School

Education

RAS ID

1156

Comments

This article was originally published as: Waugh, R. F. (2002). Academic staff perceptions of administrative quality at universities. Journal of Educational Administration, 40(2), 172-188. Original article available here

Abstract

Gives direction as to how administrative quality at a university can be measured on an interval scale. The measure is based on a model of academic staff perceptions in relation to central, faculty or school administration (as the case may be). The Australian Government set up a new Australian University Quality Agency in 2001 and one of its objectives is to measure quality in administration (management). Proposes that academic staff perceptions of administrative quality consist of two first order aspects, operationally defined by a number of second order aspects. The 21 stem-items measuring each second order aspect are set up in Guttman patterns, conceptually ordered by increasing “difficulty”. Academics are asked to respond to each of the 21 stem-items in two parts, conceptually ordered from “easy” to “hard”. This model has been pilot tested successfully with a small sample (N = 27) and is now ready for a full test.

DOI

10.1108/09578230210421123

 

Link to publisher version (DOI)

10.1108/09578230210421123