Title

Visitor management practices and operational sustainability: Expedition cruising in the Kimberley, Australia

Document Type

Journal Article

Publisher

Elsevier

Faculty

Computing, Health and Science

School

Natural Sciences/Centre for Ecosystem Management

RAS ID

10356

Comments

This article was originally published as: Scherrer, P. , Smith, A., & Dowling, R. K. (2011). Visitor management practices and operational sustainability: Expedition cruising in the Kimberley, Australia. Tourism Management, 32(5), 1218-1222. NOTICE: this is the author’s version of a work that was accepted for publication in . Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Tourism Management 32, 5, (2011) DOI#” .

Abstract

The expedition cruise industry along the remote 3000 km Kimberley coast in Australia’s northwest draws on the area’s environmental and cultural assets for its tourism product and provides the main means of access for visitors. Cruises involve frequent on-shore excursions to attractions including rock pools, rock art and historic sites. This study used visitor observations and stakeholder interviews to examine potential impacts on environmental and cultural site assets, and visitor safety and experience. Visitor management practices varied strongly between operators, with vast room for improvement by some operations. Inconsistent visitor management practices contributed to a high level of avoidable risks in terms of visitor safety and negative cultural and environmental impacts. Findings from this study highlight the central role of tour guides and operational procedures for improving visitor management practices.

DOI

10.1016/j.tourman.2010.09.007

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Article Location

 
COinS
 

Link to publisher version (DOI)

10.1016/j.tourman.2010.09.007