Document Type
Conference Proceeding
Publisher
IEEE
Faculty
Faculty of Computing, Health and Science
School
School of Computer and Security Science / Security Research Centre (secAU)
RAS ID
10304
Abstract
The paper examines the advice and support provided by seven major Internet Service Providers in Australia through late 2009 and early 2010 in relation to computer and network security. Previous research has indicated that many end-users will attempt to utilise the support provided by Internet Service Providers as a simple and effective method by which to obtain key information in regards to computer security. This paper demonstrates that in many cases the individuals working at the help desk are either reluctant to provide IT security support or have insufficient skill to provide the correct information.
DOI
10.1109/NSS.2010.42
Access Rights
free_to_read
Comments
This is an Author's Accepted Manuscript of: Szewczyk, P. S., & Valli, C. (2010). Ignorant experts: computer and network security support from internet service providers. Proceedings of Network and System Security (NSS), 2010 4th International Conference on . (pp. 323-327). . Melbourne, Australia. IEEE. Available here
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