A Critical Ethnography of Crisis Management Dealing with a Mudflow Crisis in Sidoarjo, Indonesia
International Association for the Scientific Knowledge (IASK)
Education and Arts
This research focuses on the crisis management approaches of government and business during a mudflow crisis in Sidoarjo, Indonesia and community responses to the crisis itself. The community that lost their houses perceived that Lapindo Inc, an oil company, was responsible for the mudflow - through a drilling mistake. However, the Indonesian courts supported experts that said an earthquake had caused the mudflow. The research explored ethnographically how the victims reacted to and perceived the communication strategies of officials from Lapindo and the Indonesian government during their efforts to deal with the mudflow crisis. In addition, the research talked to those whose villages were submerged as well as different stakeholders tackling the crisis. These groups continue to pursue their cause even though the court case failed. The mudflow has not been restricted completely and submerged villages protected by embankments. The research used a qualitative approach and a critical ethnographic method. The result is a comprehensive overview of the mudflow crisis itself and the reactions of many involved in it. It gives contribution to the public relations issues and crisis management
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