Title

Managing intellectual capital through the balanced scorecard

Document Type

Conference Proceeding

Publisher

Edith Cowan University

Place of Publication

Perth, Western Australia

School

School of Management Information Systems

RAS ID

2780

Comments

Originally published as: Myles, J., & Jackson, P. (2004). Managing intellectual capital through the balanced scorecard. In the 5th International We-B (Working for e-business) Conference Proceedings. Perth, Australia: Edith Cowan University.

Abstract

Intellectual capital, the balanced scorecard and integrated performance management systems are tools which support the development and management of corporate strategy. This paper presents an approach used in implementing a web based data warehouse utilising Balanced Scorecards. It describes how “Stewarts” Ten principles for Managing Intellectual Capital enhance and assist with implementation of Kaplan and Norton’s Balanced Scorecard and support an organisations knowledge management strategy. This paper presents the reflections of an “outsider looking in”; one of the authors has participated in the development of the data warehousing system within his role as Technical Project Manage r for an external organisation constructing the system.

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