Moving towards e-government: a case study of organizational change processes
Document Type
Journal Article
Publisher
MCB UP Ltd
School
School of Management Information Systems
RAS ID
2024
Abstract
Looks at an online strategy project at Legal Aid in Western Australia. Begins with an overview of e‐government and the Western Australian Government context, and then discusses the research model and methodology. Gives a background to the case and analyses the change management process against a comprehensive model of business process change. Concludes with some lessons learned and future directions for research in this area.
DOI
10.1108/09576050310453714
Comments
Burn, J., & Robins, G. (2003). Moving towards e‐government: a case study of organisational change processes. Logistics Information Management. 16(1), 25 - 35. MCB UP Ltd. Available here