Title

Negotiating conflict and negativity in an online community for recovering heart patients

Document Type

Conference Proceeding

Publisher

School of Information Technology, Murdoch University

School

School of Communication and Arts

RAS ID

10135

Comments

Originally published as: Uridge, L., Rodan, D., & Green, L.R. (2010). Negotiating conflict and negativity in an online community for recovering heart patients. In Proceedings of the 7th International Conference on cultural attitudes towards technology and communication. (pp. 231 - 245). Original article available here

Abstract

When an online community has been set up to support members living with heart disease, it has a responsibility to provide a safe environment in terms of emotional security and accurate health information. Unfortunately, in online communities as in communities generally, relationships developed among members can sometimes go awry. Situations can arise where private exchanges between members exacerbate public discord and conflict erupts: occasionally with both sides having legitimate reason to feel aggrieved.