Title

How can organizations use wikis for innovation?

Document Type

Journal Article

Publisher

Elsevier

Faculty

Faculty of Business and Law

School

School of Management

RAS ID

12586

Comments

NOTICE: this is the author’s version of a work that was accepted for publication in Technovation. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Technovation, 31,7, (2011), 287-295. Original article available here

Abstract

Wikis were first developed over 15 years ago. Research has shown that organizational or corporate wikis are sustainable and can be beneficial to organizations particularly in improving work processes, collaboration and knowledge management. However, there has been little research done to show how organizations can use wikis to support innovation processes. To bridge this gap, this paper explores how wikis can be used in different stages of innovation. We review existing literature as well as analyze case studies of wikis deployed in four organizations in order to highlight how wikis can be used to address challenges of knowledge management and collaboration in different stages of innovation from idea generation to commercialization. In particular, we propose a model that explains how wikis require a clear purpose for their use, a culture of collaboration, and integration within a formal innovation process. --------------------------------------------------------------------------------

DOI

10.1016/j.technovation.2011.02.005

 

Link to publisher version (DOI)

10.1016/j.technovation.2011.02.005