Usability of Internet Security Software: Have They Got it Right?
Institute of Electrical and Electronics Engineers
Pierangela Samarati, Sara Foresti, Jiankun Hu, and Giovanni Livraga
Faculty of Computing, Health and Science
School of Computer and Security Science / Security Research Centre (secAU)
Security software usability has been an ongoing issue for end-users. Whilst manufactures have focused on making computers and operating systems more usable, the same cannot be said for security software. Whilst the number of threats continues to escalate, end-users are left attempting to implement a security solution on their own. Previous research has shown that users are unaware of Internet threats and do not know where to start with mitigation. This paper demonstrates that in 2011, Internet Security Software is gradually becoming more usable, although there are key elements which still require improvements. This paper shows the strengths and weaknesses of current security software, and proposes a series of solutions that software vendors should consider in future releases.