Document Type

Conference Proceeding

Publisher

Diskbank

Faculty

Faculty of Business and Law

School

School of Management / Centre for Innovative Practice

RAS ID

15001

Comments

This article was originally published as: Dobson, P. J., & D'Mello, Z. Z. (2012). Addressing the digital divide - IT Management practices in rural NGHSOs. Proceedings of Australian and New Zealand Academy of Management (ANZAM) Conference. (pp. 19). Perth, Australia. Diskbank . Original article available here

Abstract

Non Government Human Service Organisations (NGHSOs) are owned by the community they serve. Staffed by a committee of volunteers representing its membership their primary mission is to serve those experiencing some form of social disadvantage. In the emerging information intensive climate, NGHSOs are increasingly under pressure to use information technology (IT) to underpin and transform traditional methods of service delivery, particularly given the advent of the NBN. There has been little research into the IT management practices of small NGHSOs, and more particularly those that operate in regional, rural and remote communities. This paper describes research that examines the key factors which shape the way small NGHSOs based in the Mid West region of Western Australia manage their IT.

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