Title

Performance management in Australia's public mental health service: A state based perspective

Document Type

Journal Article

Faculty

Faculty of Education and Arts

School

School of Communications and Arts

RAS ID

14140

Comments

This article was originally published as: Holloway, D. J., Alam, M., Griffiths, A., & Holloway, D. (2012). Performance management in Australia's public mental health service: A state based perspective . Australian Journal of Public Administration, 71(1), 20-32.

Abstract

This article investigates the implementation of key performance indicators (KPIs) in Western Australia's public mental health system. A nationally agreed performance measurement framework forms part of the much needed reform now taking place within Australia. However, progress in the effective monitoring and reporting of KPIs is slow in most states, including Western Australia. The authors report on the results of a selective case study involving semi-structured interviews with mental health administrators and offer a more nuanced insight into the intricacies and difficulties involved in performance measurement reform. The principal finding is that effective performance measurement and reporting can be internally problematic, particularly within a fragmented and networked system. This tends to give rise to a conformance-only approach to performance measurement.

DOI

10.1111/j.1467-8500.2012.00749.x

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