Title

Apologies in a legal setting: Insights from research into injured parties’ experiences of apologies after an adverse event

Document Type

Journal Article

Publisher

Routledge

School

School of Arts and Humanities

RAS ID

21805

Comments

Original article was published as : Allan, A., & Carroll, R. (2016). Apologies in a Legal Setting: Insights from Research into Injured Parties’ Experiences of Apologies after an Adverse Event. Psychiatry, Psychology and Law, 24(1), 10 - 32. Original article available here

Abstract

There is scholarly support for the use of apologies in the settlement of legal disputes and anecdotal evidence of their effectiveness in mediation and other dispute resolution processes. There is also a growing body of empirical psychological research regarding the use and effectiveness of apologies available to inform and guide the practice of lawyers, mediators and other professionals, and judicial officers when apologies arise in legal proceedings. This article critically reviews the research literature concerning the experience of apology recipients and offers a framework for understanding the circumstances in which an apology may contribute to the resolution of a legal dispute. © 2016 The Australian and New Zealand Association of Psychiatry, Psychology and Law

DOI

10.1080/13218719.2016.1196511