Parent and staff perceptions of parental needs during a child's hospital admission to a paediatric high-dependency unit: A New Zealand study
School of Nursing & Midwifery
This study aimed to identify parents’ and staff's perceptions of parents’ needs during a paediatric high-dependency unit admission and the relationships between needs, socio-demographic and clinical variables and explores if these perceptions have changed.
This study uses a cross-sectional descriptive correlational design, and 104 parents whose children received care and 88 staff who worked within a paediatric high-dependency unit at a tertiary hospital in New Zealand completed the Needs of Parents’ Questionnaire in 2011.
Parents’ and staff's perceptions of the importance of needs were congruent, but differences arose between parents and staff on whether these needs were met. Parents were more likely to rate needs as having been met than staff members. Admission type, age and gender influenced parents’ and staff's perceptions of parents’ needs.
Synergy between parent and staff satisfaction scores will be enhanced when care delivery is more closely aligned to parents’ priorities for care and staff receive feedback on positive health-care experiences.