Title

Making the most of virtual expertise in telemedicine and telehealth environment

Document Type

Journal Article

Publisher

Taylor & Francis

Faculty

Faculty of Business and Law

School

Centre for Innovative Practice

RAS ID

13387

Comments

This article was originally published as: Standing C., Gururajan R., Standing S., Cripps H. (2014). Making the Most of Virtual Expertise in Telemedicine and Telehealth Environment. Journal of Organizational Computing and Electronic Commerce, 24(2-3), 138-156. Original article available here

Abstract

Virtual expertise is a critical component of telehealth projects and it needs to be effectively managed if telehealth is to deliver on its potential. There are many issues within telehealth that relate to the management of knowledge, and we identify and classify these using a range of papers on the topic. We introduce a virtual expertise platform that provides basic building blocks for effect-leveraging of expertise in this domain. The platform includes management directives and goals, a collaborative culture, an appropriate information and communication technology platform, a knowledge management layer, and a tools or application layer that interact to facilitate knowledge sharing, and ultimately improve patient care. We also emphasize how social media tools can be used as part of the tools layer to improve virtual knowledge sharing before and after telehealth events.

DOI

10.1080/10919392.2014.896714

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