School of Computer and Information Science, Security Research Centre, Edith Cowan University, Perth, Western Australia
Internet has its own inherent security issues in terms of confidentiality, integrity and privacy. The main impact of these kinds of issues is specifically on the banking industry as they have increased their Internet banking facilities in order to reduce costs and provide better services and banking convenience to their Internet banking customers. However, banking customers have not had a choice of Internet banking mainly due to the fact that they are already tied to whatever form of Internet banking that their current bank provides. This paper therefore examined Internet banking security systems in Australian banks by creating the proposed Internet banking security checklist which can benefit both existing and potential Internet banking customers to use as an Internet banking security guideline. Furthermore, the results uncovered were lack of Internet banking security in all the 16 selected Australian banks. These can impact its existing and potential customers’ confidentiality in terms of using Internet banking. Better Internet banking security information, two-factor authentication and stronger encryption in use are some of the example recommendations. In addition, this study can be extended to cover more in-depth details which cover interviewing and auditing from a customer perspective, the design and format of the Internet banking website and mobile banking security.