Abstract This study surveyed general practitioners, registered nurses, ambulance officers and members of the public to determine satisfaction levels in rural ambulance services in the Australian State of Victoria. It was part of a larger study developing rural models of ambulance service delivery. Respondents were asked to complete a survey about their satisfaction with their local ambulance services and their confidence in local emergency medical systems. Satisfaction levels were very high and associated with direct experience as patients or as immediate family members of patients. Focusing on specific elements of the ambulance system in future satisfaction surveys may improve the capacity of managers and policy makers to develop appropriate policies and implement changes in system design and professional practice.

Author Biography


Dr Peter O'Meara is Professor of Paramedic Practice and Leadership at Charles Sturt University (CSU) in Australia, and is the first Australian paramedic to be appointed as a professor anywhere in the world.

At CSU, Peter co-ordinates postgraduate paramedic programs; including the new Graduate Diploma in Clinical Practice (Paramedic) and the Graduate Certificate in EMS Leadership and Management. He also teaches social science subjects in both the prehospital and health services management programs.

In additon to his professorial role at CSU, Peter is a Visiting Professor in Pre-hospital Care at Coventry University in the United Kingdom, and will soon commence a Teaching Fellowship with the Education for Practice Institute at CSU in 2010.

He is a Fellow, and Board Member of the New South Wales Branch of the Australian College of Ambulance Professionals, and a member of a number of national and international professional bodies.

Peter recently had the honour of presenting the David Shugg Lecture at the 2nd Annual Journal of Emergency Primary Health Care Symposium, which was held at the Alfred hospital, Melbourne in March 2010.


The prehospital community-volunteer model has a place in rural Australia.

Ambulance Satisfaction Surveys: Their Utility in Policy Development, System Change and Professional Practice "Would a Pre-hospital Practitioner model improve patient care in rural Australia?"

Using a community development approach to develop an innovative paramedic role.

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