Title

A study of e-fulfilment in the logistics industry : a model of supply chain transformation

Date of Award

1-1-2009

Degree Type

Thesis

Degree Name

Doctor of Philosophy

School

School of Management

Faculty

Faculty of Business and Law

Abstract

An understanding of the behaviour and management of the supply chain is essential to gain and maintain viable, competitive commereial outcomes. In particular E-business technologies are revolutionising the fulfilment components of the supply chain by allowing online transactions, fast response, wide spread geogmphical customer bases and virtualisation of organisations through tight alliances. These new pressures, and the logistics and transpont industry's responses to them, havc lead to a new term for traditional fulfilment organisations: e-fulfilment providers. The aim of this thesis is to examine the initiation and growth of this phenomenon, with the primary objective of determining what drives fulfilment to this new form. In so doing it has concentrated on four specific topics; how is e-fulfilment best defined, what is transforming it, what are the causes of that transformation, and based on the characteristics of the phenomenon, what are the stategies for achieving sustainable competitive advantage in this new area?

http://library.ecu.edu.au/record=b1839293


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