Date of Award


Degree Type


Degree Name

Master of Social Science


Faculty of Health and Human Sciences

First Advisor

Dr Margaret Sims


Human service evaluation has become an important consideration in service delivery due to an increased demand for accountability by funding bodies. Time constraints, financial constraints and political interests, however, influence the implementation and outcomes of evaluation projects. As a result, quantitative methods are most frequently used. Information obtained as the result of quantitative studies which are politically expedient may present a superficial view of a program and overlook the fundamental issues of program delivery which are important to participants. Identification of the valued aspects of program involvement and areas of unmet need from participants' perspectives may remain unknown as a result of seeking information on predetermined and routine program processes in order to maintain the 'status quo'.