Title

Discovering critical success factors for implementing an automated performance measurement system : a case study approach

Date of Award

1-1-2008

Degree Type

Thesis

Degree Name

Doctor of Business Administration

School

School of Management

Faculty

Faculty of Business and Law

Abstract

In this age of the Information Economy, access to accurate and timely information is necessary to ensure business success. Underpinning this success is the ability of organisations to react to change and manage utilising automated performance measurement systems (APMS) which exploit the latest technology. Little is known about how organisations utilise such automated performance measurement systems, what drives their strategies, how they implement the systems and what the critical, factors for success are. There has been little research published to date on performance measurement software applications and their implementations (Murr &. Neely, 2003). The research outcomes in this thesis will hopefully benefit many users who have or are planning to implement performance measurement software.

Access Note

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