Discovering critical success factors for implementing an automated performance measurement system : a case study approach

Date of Award


Degree Type


Degree Name

Doctor of Business Administration


School of Management


Faculty of Business and Law


In this age of the Information Economy, access to accurate and timely information is necessary to ensure business success. Underpinning this success is the ability of organisations to react to change and manage utilising automated performance measurement systems (APMS) which exploit the latest technology. Little is known about how organisations utilise such automated performance measurement systems, what drives their strategies, how they implement the systems and what the critical, factors for success are. There has been little research published to date on performance measurement software applications and their implementations (Murr &. Neely, 2003). The research outcomes in this thesis will hopefully benefit many users who have or are planning to implement performance measurement software.

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