Date of Award
Doctor of Philosophy
School of Education
Faculty of Community Services, Education and Social Sciences
Dr Tony Fetherston
Quality management in higher education is a politically contentious issue in Australia. as it is in North America, New Zealand, and many European countries. The Australian government has instituted a quality management system for higher education that it claims will improve university efficiency, accountability and quality. Critics assert that the current quality management system is detrimental to universities and undermines the capability of universities to deliver maximal benefits to individuals and to society. Evaluation of the basis of conflicting claims is necessary to enable decisions about the usefulness of current practices and decisions about whether existing quality management arrangements should be retained, modified and developed, or replaced, or, abolished.
Cooper, T. (2004). Quality management in Australian higher education : a critical review . Retrieved from http://ro.ecu.edu.au/theses/842