HRM outsourcing processes in Australian organisations
University of Canterbury
Place of Publication
Wellington, New Zealand
School of Business
HR outsourcing research specifically on Australian organisation is limited and significantly, less than research conducted internationally. The aims of this research were to examine the HR outsourcing processes and the criteria used to select HR outsourcing service providers. Results from a nationwide survey identified four HR outsourcing processes. Based on the different number and upon which steps emphasis was placed, the outsourcing processes were classified as screening and selecting, strategic fit, managing and monitoring, and measuring impact. These process types were compared with the generic outsourcing process derived from literature. In addition, the most important selection criteria used by Australian organisations when choosing a HR outsourcing service provider was found to be trustworthiness and reputation in the industry.