Managing organizational learning ambidexterity in a resource-constrained environment: An exploratory study of Australian large service organizations

Document Type

Conference Proceeding


International Society for Professional Innovation Management

Place of Publication



Centre for Innovative Practice




Fahrudi, A. N., Gengatharen, D., & Suseno, Y. (2017, June). Managing Organizational Learning Ambidexterity in a Resource-constrained Environment: An exploratory study of Australian Large Service Organizations. In ISPIM Innovation Symposium (p. 1). The International Society for Professional Innovation Management (ISPIM). Availablehere


Organizational learning can facilitate innovation and it is influenced by external and internal contexts. This paper applies Crossan et al.’s (1999) 4I framework examining the effects of external and internal forces on an organization’s learning process and the extent of its innovation. Leaders can provide the internal contextual support for learning to happen in response to the dynamic changes in the external contexts. Leaders should pursue both exploitation and exploration in their organizational learning in order to compete and survive in a resource-constrained environment. This study seeks to explore how organizations should dynamically pursue cost-leadership (exploitation) and differentiation (exploration) strategies. Multiple-case studies of four Australian large service organizations are used to gain insights about how organizations actually do to achieve ambidexterity. The study demonstrates that leaders tend to focus on cost leadership and efficiency than on differentiation in a resource-constrained environment.


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