Title

Disruptive innovation and the creation of social capital in Indonesia’s urban communities

Document Type

Journal Article

Publisher

Routledge

Place of Publication

United Kingdom

School

School of Business and Law

RAS ID

27149

Comments

Originally published as: Suseno, Y. (2018). Disruptive innovation and the creation of social capital in Indonesia’s urban communities. Asia Pacific Business Review, 24(2), 174-195. Original article available here.

Abstract

Existing research on social capital has primarily focused on examining the outcomes of social capital, whether these are about individual, organizational or even societal outcomes. However, much research is still needed in terms of examining how social capital is created. We contribute to filling this gap by examining the ways in which social capital is created in urban communities in an emerging economy. Social capital, in this study, is viewed as being created as a consequence of an organization’s disruptive innovation. We analyse the context of Go-Jek, a rather newly established service firm in Indonesia, and examine how the disruptive innovation of Go-Jek’s service provision influences the creation of social capital in terms of social connectedness, trust, and shared understanding, in Indonesia’s urban communities.

DOI

10.1080/13602381.2018.1431251

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