Title

The experiences of human service managers in contexts of change and uncertainty

Document Type

Journal Article

Publisher

Routledge

Place of Publication

Australia

School

School of Arts & Humanities / School of Business & Law

RAS ID

26456

Comments

Originally published as: Watts, L., Schoder, M., & Hodgson, D. (2018). The experiences of human service managers in contexts of change and uncertainty. Australian Social Work, 71(3), 306-318. Original article available here.

Abstract

Against a background of rapid and widespread changes to the delivery of human services and social welfare, this paper reports on a study into the experiences of managers of human services organisations. Within an interpretive methodology, the research utilised focus group and interview methods to examine the relevance and need for business, finance, and management skills from the perspective of managers in the human services. Results indicate that managers of human service organisations need advanced business, management, and finance skills to deal with change and uncertainty in contemporary and competitive service environments. IMPLICATIONS Human service organisations in Australia are subject to change and uncertainty with new models of funding and increased accountability. Social workers employed as managers are under pressure to lead sustainable and accountable services, while still holding to social work principles. Social workers who manage organisations face a challenge of how to integrate business, management, and finance skills with the values and mission of social work

DOI

10.1080/0312407X.2018.1448093

Access Rights

not_free_to_read

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