Title

The generation Z workforce in hospitality

Document Type

Conference Proceeding

Publisher

Global Science and Technology Forum

Place of Publication

Singapore

School

School of Business & Law

RAS ID

25903

Comments

Originally published as: Goh, E., & Lee, C. (2017). The generation Z workforce in hospitality. In International Conference on Tourism & Hospitality Research. Annual. Proceedings. Original article available here.

Abstract

Numerous researchers have studied the attitudes of hospitality students in pursuing a hospitality-related career. However, a lack of research focusing on Generation Z exists – the generation that will enter the workforce shortly, replacing Baby Boomers that will soon retire from the industry. The growing demand for tourism and hospitality workforces makes it imperative to transform hospitality students to hospitality personnel upon graduation. This paper aims to examine Generation Z’s attitudes towards working in the hospitality industry by applying the Theory of Planned Behavior. The outcome of this research identified the attitudes, subjective norms and perceived behavioral control of Generation Z hospitality students, which will be of great significance to future hospitality employers and education institutions offering hospitality programs.

DOI

10.5176/2251-3426_THoR17.38

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