Title

Discretionary effort of regional hospitality small business employees: Impact of non-monetary work factors

Document Type

Journal Article

Publication Title

International Journal of Hospitality Management

Publisher

Elsevier

School

School of Business and Law

Comments

Redmond, J., & Sharafizad, J. (2020). Discretionary effort of regional hospitality small business employees: Impact of non-monetary work factors. International Journal of Hospitality Management, 86, Article 102452. https://doi.org/10.1016/j.ijhm.2020.102452

Abstract

This research examines the impact of non-monetary work environment factors on employee discretionary effort within the hospitality sector in the South West Region of Western Australia. Limited qualitative research has previously examined the factors that drive employee discretionary effort especially in the regional hospitality sector. Semi-structured interviews were conducted with 20 hospitality employees using purposive sampling. While the findings are preliminary, they do highlight important aspects of discretionary effort within a regional context. Critically, two previously un-identified factors, employees’ professional identity and perception of the hospitality sector have been found to have important implications for employees’ discretionary effort and need to be further explored. Additionally, the findings support the direct influence of organisational culture, job design, interpersonal relationships, on discretionary effort. Finally, the research confirms that a paternalistic leadership approach has a significant influence on hospitality employees’ discretionary effort. Theoretical and practical implications and directions for future research are outlined.

DOI

10.1016/j.ijhm.2020.102452

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