Title

Cultivating organizational compassion in healthcare

Document Type

Journal Article

Publication Title

Journal of Management and Organization

Publisher

Cambridge University Press

School

School of Business and Law

RAS ID

30270

Comments

Simpson, A. V., Farr-Wharton, B., & Reddy, P. (2020). Cultivating organizational compassion in healthcare. Journal of Management & Organization, 26(3), 340-354. https://doi.org/10.1017/jmo.2019.54

Abstract

The compassion of healthcare workers towards patients is widely recognized, but research suggests a dearth of compassion among co-workers. Indeed, workplace bullying and negative employee outcomes are over-represented in the healthcare sector (including burnout and substantial staff turnover). In this paper, we discuss the cultivation of compassion for healthcare workers, using the lens of positive organizational scholarship. Our concern is not only with the individual level compassion (i.e. between employees), we also consider how compassion can be cultivated systemically across healthcare institutions at the organizational level. More specifically, we present a proposed Noticing, Empathising, Assessing and Responding Mechanisms Model of Organizational Compassion as a tool for consciously cultivating workplace compassion in healthcare organizations.

DOI

10.1017/jmo.2019.54

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