Cultivating organizational compassion in healthcare
Document Type
Journal Article
Publication Title
Journal of Management and Organization
Publisher
Cambridge University Press
School
School of Business and Law
RAS ID
30270
Abstract
The compassion of healthcare workers towards patients is widely recognized, but research suggests a dearth of compassion among co-workers. Indeed, workplace bullying and negative employee outcomes are over-represented in the healthcare sector (including burnout and substantial staff turnover). In this paper, we discuss the cultivation of compassion for healthcare workers, using the lens of positive organizational scholarship. Our concern is not only with the individual level compassion (i.e. between employees), we also consider how compassion can be cultivated systemically across healthcare institutions at the organizational level. More specifically, we present a proposed Noticing, Empathising, Assessing and Responding Mechanisms Model of Organizational Compassion as a tool for consciously cultivating workplace compassion in healthcare organizations.
DOI
10.1017/jmo.2019.54
Access Rights
subscription content
Comments
Simpson, A. V., Farr-Wharton, B., & Reddy, P. (2020). Cultivating organizational compassion in healthcare. Journal of Management & Organization, 26(3), 340-354. https://doi.org/10.1017/jmo.2019.54