Document Type

Conference Proceeding


Business and Law


School of Management




This article was originally published as: Kordt, E., & Standing, C. (2007). Always the optimist? Proceedings of Conference on Information Management and Internet Research (CIMIR) 2007. Perth: We-B Centre, Edith Cowan University. pp.272-281


The purpose of this research is to determine the attributional style (optimistic or pessimistic) of Information Technology support workers and executive managers using attribution theory, This research suggests that support workers are likely to exhibit an optimistic attributional style whilst executive managers are likely to exhibit a pessimistic attributional style, The differences in attributional style reflected in aspects such as the strength to participate (support workers) or avoid (executive managers) projects destined for failure, The research suggests that managers can positively influence the causal dimensions of attributional style by increasing support worker involvement, supporting executive managers, empowering employees and supporting organisational learning,