Title

Value decomposition of e-commerce performance

Document Type

Journal Article

Publisher

Emerald Group Publishing Ltd.

Faculty

Business and Law

School

Management

RAS ID

4017

Comments

This article was originally published as: Fink, D. (2006). Value decomposition of e-commerce performance. Benchmarking: an international Journal, 13(1/2), 81-92. Original available here

Abstract

The need to measure organizational effectiveness has become increasingly accepted. Performance measurements can readily be developed but need to be further defined as performance metrics. The paper's aim is to show how the use of the decomposition technique enables the development of electronic commerce (e-commerce) metrics. In the approach to value decomposition, value constructs are identified at the highest level, decomposed into the next levels, referred to as value variables, which are further broken down into value metrics. During decomposition, proper splicing has to occur. This implies that values (constructs, variables and metrics) should be carefully specified and that their interconnections should be controlled. Furthermore, functional integrity is required so that a succinct statement can be made for each metric. The paper identified value constructs and value variables for six e-commerce applications. They are aggregated into corporate performance management measures so that the various lower level value metrics can be made to work seamlessly together.

 

Link to publisher version (DOI)

10.1108/14635770610644592