Assessing the benefits from E-business transformation through effective enterprise management
Document Type
Journal Article
Publisher
Palgrave Macmillan
Faculty
Faculty of Business and Public Management
School
School of Business
RAS ID
2099
Abstract
This paper reports on research carried out in 1999–2001 on the use of e-business applications in enterprise resource planning (ERP)-based organisations. Multiple structured interviews were used to collect data on 11 established organisations from a diverse range of industries. The findings are analysed according to the level of sophistication of e-business models and their transformational impact on the organisation. Early adopters of e-business show a trend towards cost reductions and administrative efficiencies from e-procurement and self-service applications used by customers and employees. More mature users focus on strategic advantage and generate this through an evolutionary model of organisational change. Two complex case studies of e-business integration with global suppliers and their corporate customers are analysed to identify specific stages of benefits accrual through the e-business transformation process. Collectively, the set of case studies is used to demonstrate the increased benefits derived from an e-business architecture based on a network of ERP-enabled organisations.
DOI
10.1057/palgrave.ejis.3000476
Comments
Ash, C. G., & Burn, J. M. (2003). Assessing the benefits from e-business transformation through effective enterprise management. European Journal of Information Systems, 12(4), 297-308. Available here