Title

Assessing the benefits from E-business transformation through effective enterprise management

Document Type

Journal Article

Publisher

Palgrave Macmillan

Faculty

Business and Public Management

School

Business

RAS ID

2099

Comments

This article was originally published as: Ash, C. G., & Burn, J. M. (2003). Assessing the benefits from e-business transformation through effective enterprise management. European Journal of Information Systems, 12(4), 297-308. Original available here

Abstract

This paper reports on research carried out in 1999–2001 on the use of e-business applications in enterprise resource planning (ERP)-based organisations. Multiple structured interviews were used to collect data on 11 established organisations from a diverse range of industries. The findings are analysed according to the level of sophistication of e-business models and their transformational impact on the organisation. Early adopters of e-business show a trend towards cost reductions and administrative efficiencies from e-procurement and self-service applications used by customers and employees. More mature users focus on strategic advantage and generate this through an evolutionary model of organisational change. Two complex case studies of e-business integration with global suppliers and their corporate customers are analysed to identify specific stages of benefits accrual through the e-business transformation process. Collectively, the set of case studies is used to demonstrate the increased benefits derived from an e-business architecture based on a network of ERP-enabled organisations.

DOI

https://doi.org/10.1057/palgrave.ejis.3000476

 

Link to publisher version (DOI)

https://doi.org/10.1057/palgrave.ejis.3000476