Document Type
Journal Article
Publisher
Taylor and Francis
Faculty
Faculty of Business and Law
School
Faculty Office (FBL)
RAS ID
17430
Abstract
Organisations throughout the world adopt business excellence frameworks to guide their business strategy and continuous improvement. Some seek and receive awards which recognise high levels of achievement against the criteria of these frameworks. Even at these levels of performance, organisations face challenges to maintaining high levels of achievement and these are the subject of this paper. Using a sample of Australian Business Excellence Award winners, interviews with key managers provide insights into the challenges which these organisations face in their ongoing quest for excellence. Six key themes emerged: embedding excellence, ensuring it is not onerous, engaging people, providing meaning, driving and consistency. The paper explores these and how they are managed.
DOI
10.1080/14783363.2012.704264
Access Rights
free_to_read
Comments
This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management and Business Excellence on 16 Aug 2012: Brown, A. R. (2013). How do excellent companies stay excellent?. Total Quality Management and Business Excellence, 24(1-2), 108-118. available online here.