Title

Staff quality and service delivery: Evaluating tow Ghanaian District assemblies'

Document Type

Journal Article

Publisher

John Wiley & Sons, Inc.

Place of Publication

United Kingdom

School

School of Arts and Humanities

Comments

Originally published as: Doh, D. (2017). Staff Quality and Service Delivery: Evaluating Two Ghanaian District Assemblies. IDS Bulletin, 48(2), 71-90. Original article available here.

Abstract

This study examines the nature of staff quality and the extent to which it can explain variations in service delivery outcomes using two selected District Assemblies in Ghana. Staff quality is measured by the interaction of individual-level competences and public service motivation. Depending on intensity, the interaction of competence and public service motivation produced four types of staff quality with varied implications for service delivery outcomes. It is argued that the relationship between decentralisation and service delivery remains complex, and therefore the role of staff quality remains critical. This is important in the light of calls to implement full devolution in Ghana where all decentralised services will operate directly under the District Assembly. It is imperative for public administration and human resource experts to look more closely at attracting employees with the demonstrable public service motivation and skillsets needed for decentralisation, and to create favourable social conditions that support family life.

DOI

10.19088/1968-2017.117

Access Rights

Free_to_read

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