Title

Persistent issues in encryption software: A heuristic and cognitive walkthrough

Document Type

Conference Proceeding

Publisher

Edith Cowan University

Faculty

Faculty of Health, Engineering and Science

School

School of Computer and Security Science/ECU Security Research Institute

RAS ID

18112

Comments

Originally published in the Proceedings of the 12th Australian Information Security Management Conference. Held on the 1-3 December, 2014 at Edith Cowan University, Joondalup Campus, Perth, Western Australia. Original article available here

Abstract

The support information accompanying security software can be difficult to understand by end-users, who have little knowledge in cyber security. One mechanism for ensuring the integrity and confidentiality of information is encryption software. Unfortunately, software usability issues can hinder an end-user’s capability to properly utilise the security features effectively. To date there has been little research in investigating the usability of encryption software and proposing solutions for improving them. This research paper analysed the usability of encryption software targeting end-users. The research identified several issues that could impede the ability of a novice end-user to adequately utilise the encryption software. A set of proposed recommendations are suggested to improve encryption software which could be empirically verified through further research.

Access Rights

Free to access

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