SRI Security Research Institute, Edith Cowan University, Perth, Western Australia
Previously undertaken research suggests that novice end-users rely on computer retailers for security advice and support during and after a sale has occurred. This paper documents the survey results of computer and network security support provided to consumers by retailers in Perth, Western Australia between 2011 and 2012. The conducted survey shows that in the majority of cases, computers retailers were favourable in providing support and recommendations. However, these views were found to be flawed, confusing and do little to ensure that end-users are not victimized by cyber crime.