Date of Award

2006

Degree Type

Thesis

Degree Name

Master of Business

School

School Of Business and Public Management (Rps) - Bunbury

Faculty

Business And Law

First Advisor

Doctor Scott Gardner

Second Advisor

Doctor Charlie Xuang

Abstract

The new public management (NPM) philosophy and move towards a governance approach places emphasis on the accountability of individuals, supervisors and managers relative to practice, processes and designated outcome - conformance and performance. A dichotomy is highlighted working within the NPM environment where managers need to practice creative and innovative freedoms, and at the same time to exercise constraint and compliance within a regulated and permission seeking framework. This situation can create inertia in respect to performance reforms within the public service. Police Services in Australia, and in particular the Western Australia Police (WAPOL) have made some inroads into providing a foundation for a performance management (PM) approach. However, despite two decades performance management system (PMS) design, relevancy and application within the WA environment is not attuned to the internal and external requirements. This misalignment has led to limited understanding and successful application amongst policing frontline manager.

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