Edith Cowan University, Western Australia in association with Khon Kaen University, Thailand and Bansomdejchaopraya Rajabhat University, Thailand.
International students now comprise a significant group within Australian higher education but many must overcome difficulties related to initial acceptance by the institution of their choice and enrolment in an appropriate course. The need to extend visas to permit completion or the application process for permanent resident status may also be important to the individual student. Decision support systems (DSS) for customer relationship management (CRM) have been suggested as a means of utilising information technologies for admission procedures in higher education (McClea & Yen 2005). This paper will consider whether students may be defined as customers and reflect upon the possible introduction of a decision support system to facilitate the admission and satisfactory progress of international students through their courses. It will focus upon the experiences of international students and academic staff in the School of Computer and Information Science of Edith Cowan University.