Document Type

Conference Proceeding


Edith Cowan University, Western Australia in association with Khon Kaen University, Thailand and Bansomdejchaopraya Rajabhat University, Thailand.


EDU-COM 2008 International Conference. Sustainability in Higher Education: Directions for Change, Edith Cowan University, Perth Western Australia, 19-21 November 2008.


Education has always been facing the challenge in ensuring that the quality of teaching and learning takes place effectively. One possible path for improving the quality of education lies in the application of a Quality Management approach as has been used in Industries, to the teaching and learning process. This paper adopts and uses the principles from one of the Quality Management methods, Total Quality Management as the pedagogical methodology and improved framework in managing, scrutinizing and enhancing the quality of teaching and learning practices in higher education. The paper focuses on the limited application areas of specific key components of a Total Quality Management tool on managing the needs, expectations and problems of the students, and on collecting feedback information for continuous improvement in teaching and learning process. Employing these Quality Management attributes into the education equation create values for educational institutions, employers, and students.