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Mobile banking is technological innovation provided by banks to its customers to do their banking activities such as, viewing account balances, paying bills, transfer of funds and checking new offers and products through their smart phones by using mobile banking application. Though mobile banking has raised high expectations in research and practice, it neither experienced broad adoption nor allows it banks to realize additional earnings yet. This research aims to investigate the factors affecting the mobile banking adoption by senior citizens in Australia by using technology acceptance models. It's important to improve the mobile banking amongst senior Australians to enhance their lives. Results of this study will have implications for academia, practitioners and, public.
School of Business & Law
E-Commerce | Finance and Financial Management
Senali, Madugoda Gunaratnege, "Mobile banking adoption by senior citizens in Australia" (2017). ECU Posters.