The Relationship Of Destination Preference, Satisfaction And Loyalty: An Empirical Study Of Chinese Tourists To Australia

Document Type

Conference Proceeding


Faculty of Business and Law


School of Marketing, Tourism and Leisure




Mao, Y., & Zhang Qiu, H. (2008). The relationship of destination preference, satisfaction and loyalty: an empirical study of Chinese tourists to Australia. Conference Proceeding: 6th Asia-Pacific CHRIE (APacCHRIE) Conference 2008 & THE-ICE International Panel of Experts Forum.


Mainland China will become Australia’s second largest inbound market and bring in 1.02 million tourists to Australia by 2016 (Tourism Forecasting Committee, 2007). There is an urgent need for tourism industry in Australia to understand this market and address the market needs. This study examined the hypothesized influences of travel motivation (TM), destination image (DI) and travel inhibitor (TI) of mainland Chinese tourists on their destination preference (DP). The attributes for measuring TM, DI, TI and DP are identified through literature reviews and focus groups. Exploratory factor analysis and confirmatory factor analysis on separate sample were used to explore and validate the latent structure of TM, DI, TI and DP. Structural equation modeling was used to test the relationship between the latent variables.

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