The joy of the unexpected: Intended and unintended consequences of combining action research and hermeneutics to understand knowledge sharing in policing.
Faculty of Business and Law
School of Management
This paper is the result of a process of examining the outcomes of a research project in policing. We achieved academic rigour and organisationally useful outcomes by combining action research and hermeneutics, but upon reflection, we also noticed a number of positive unintended consequences. These influenced not only the organisation but also the researchers and professionals involved. In analysing these consequences, we found a contemporary relevance for academics in facilitating learning and knowledge exchange within public sector organisations.