An interpretive approach to evaluating information systems: A content, context, process framework

Authors

Rosemary Stockdale
Craig Standing, Edith Cowan University

Document Type

Journal Article

Faculty

Faculty of Business and Law

School

School of Management

RAS ID

4100

Comments

Stockdale, R., & Standing, C. (2006). An interpretive approach to evaluating information systems: A content, context, process framework. European Journal of Operational Research, 173(3), 1090-1102. doi: DOI: 10.1016/j.ejor.2005.07.006 Available here

Abstract

An evaluation framework is proposed reflecting the content, context, process (CCP) perspective developed from existing IS literature. Evaluation is guided by addressing the questions: why is the evaluation is being done? What is being evaluated? Who affects the evaluation? When is the evaluation taking place? And how is the evaluation to be carried out? The framework reflects the identified need for more holistic processes for evaluating information systems and explains the role of interpretive methodologies in identifying the complex interplay of issues. The framework reflects the social, political and cultural factors that influence the economic benefits and emphasises the need for an integrated approach to evaluation.

DOI

10.1016/j.ejor.2005.07.006